Support Service

About Our Support Services

While some companies prefer to employ an in-house IT team others find it more cost effective to outsource IT support. This leaves more time for new IT initiatives which support the company’s growth. This service involves rendering a professional IT support from our company, usually a technician is sent to assist and ensure the proper solution is deployed in order to prevent mismanagement of devices and safety.
Cipher link ICT Solutions have a dedicated team of engineers, ready to rush to the spot whenever you face a challenge, and we have a steadfast commitment towards growing our client’s business to ensure that we grow with them as well.

    Our Support Area

  • Our Web Application and Management System
  • Hardware Installation, configuration, repair and troubleshooting.
  • Basic operation and OS troubleshooting
  • Networking
  • Server Infrastructure
  • Basic Scanner & Printer Support
  • Internet connectivity and security
  • File recovery
  • Disaster recovery
  • Backup
  • Security and antivirus update
  • Email support
  • Phone support
  • Web browser support

Our Support Types

    On-Call Support

    The On-Call plan is perfect for those clients that only need assistance from time to time and just in need of some occasional basic support. Site visits are two hours maximum, Response time is within 30min after call or less, the on-call package will only involve fixing technical issues and recommendation from our technician directly to the user in need of support. on top of that, best effort and solution will be deployed as soon as possible. maintenance is not included in on-call support services.

    Remote Support

    The Remote plan is designed for those companies looking for remote support only and no onsite visits. This plan is designed specifically for those firms looking to outsource help desk support, to reduce IT support costs, or are out of our onsite service areas.

    Dedicated On-site Support

    We provide technician to work hand-in-hand with the customer on-site. The cost for this support is usually monthly base and it is usually fixed. During the period when the technician is on-site, there will be skills and knowledge transfer to a nominated representative of the customer.